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CareStack
- Software company
- Kissimmee, FL
About this business
Location details
2954 Mallory Cir #209, Kissimmee, FL, 34747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | 7:00 a.m. to 4:00 p.m. |
Happy with transitioning to CareStack Pros: I am really happy with the ease of the transition from previous software. Plenty of help and support from CareStack team (Racquel) Cons: Billing statements are complicated for patients to read. Patient ledger is difficult to follow along Overall: Great. Even with the above complaint, the support team was still able to help us better understand and customize the information if needed
Great Support Pros: The interface is very seamless, it is user friendly. You can get to almost every application you need from almost any screen Cons: I think at first we didn't have all the systems we were looking for within one software, but there were ways around it to make it work. Overall: There was always great support. Plenty of meetings and check ins. Questions and concerns never went unheard.
CareStack** Pros: The onboarding team was amazing, customer service is great, and we love the frequent updates. The updates are always fixing bugs and issues. Cons: It was a challenging transition from our old software, Eaglesoft. We are happy to be in CareStack but the transition is challenging especially for team members set in their ways. Overall: My experience with CareStack overall has been positive. The onboarding team helped to answer all of our questions and was always available in a timely manner when we needed assi... read more
They thought of EVERYTHING! Pros: They seem to have thought of EVERYTHING! Love how everything is linked and it allows you to go from the ledger to an ins pymt to the cahrt and back again AND that it is cloud based!!. Cons: A few features we expected to have available are not yet completed. Hoping to have them up and running soon Overall: From start to finish everyone involved was professional, caring and experienced. I highly recommend ALL dental offices to make the switch to Carestack!
Strong Implementation, Strong Software Pros: CareStack is truly an all-in-1 software for dental offices, everything we could possibly need is in CareStack. Also, their support is always accessible and responsive - following through with all requests. Cons: No option for unlimited outbound SMS / email messaging. With an office our scale, unlimited would be something we could benefit from. Overall: $3
Great Experience Pros: Outstanding customer service, fast and stable platform, and a team that listens. CareStack is very open to making changes and improvements to better support real practice needs. Managing 9 pediatric dental locations requires reliability, and the system consistently delivers. Cons: Like any robust platform, there is a learning curve at the beginning, but the support team makes the transition smooth. Overall: We use CareStack across 9 Pediatric Dental Centers, and the experience has been very positive. T... read more
Thumbs up to CareStack Pros: What I like most about CareStack is [sensitive content hidden]! He was amazing whenever I need help he was always there to Help. I also like how everything is in one system and pretty easy to navigate. Cons: My least favorite thing about CareStack is attaching documents to claims. I feel there should be an easier way to attaches files. Overall: My overall experience with CareStack was alot better then expected. The team really does make the change over easy.
Tooth Bud's Review Pros: Switching to CareStack has been a total game changer for our office. The practice and patient management features are incredibly intuitive, streamlining everything from scheduling to clinical charting. It has truly modernized our daily workflow and improved the patient experience. What sets CareStack apart, however, is the exceptional support. We have had a wonderful experience working with Mariangelis, whose expertise and responsiveness have been invaluable. The entire support team is consistently p... read more
Happy we switched Pros: The customer support is amazing! Forms are so easy to send. Customer service is so supportive. program is easy to use. Cons: For me billing on the ledger is a little hard to understand. Besides that I have no other complaints. Overall: Our experience has been very positive, Our team leader has been a blessing(Tim). Looking forward to learning more benefits of using this service.
Frequently asked questions about CareStack
How is CareStack rated?
CareStack has a 4.7 star rating with 704 reviews.
When is CareStack open?
CareStack is open now. It will close at 8:00 p.m.